| What are the hazards? | Who might be harmed and how? | What are you already doing to control the risks? | What further action do you need to take to control the risks? | Who needs to carry out the action? | When is the action needed by? |
| Physical harm | Members are harmed while using an item they have hired. | Members are asked to confirm they are aged 18 and above. They are given written as well as digital instructions on how to use items. | Verify if all the items have a printed and digital copy of the manual. | trained volunteers | Ongoing |
| Members gets an electrical shock or burn from using a faulty item. | Items are PAT tested annually as well as after a fault, with regular visual inspection. | Items are labelled clearly with a warning sticker | PAT tester and other trained volunteers | Ongoing |
| Members are injured by the collection of an item. | Members are informed of the weight of items and implications on a pickup (how many people, whether a vehicle is desirable, whether they need a bag, etc.) when they order an item. | Make sure we have we have bags available to help members carry an item. | trained volunteers | Ongoing |
| Members may be injured if they trip over things or slip on spillages near the library. | LoTS practices general good housekeeping, including keeping access to the library free from obstructions, ensuring all areas are well lit, including the steps and the ramp.
| Make sure all the lights in and near the building are working properly. | trained volunteers | Ongoing |
| Members or staff are injured by the items in the library. | Every item is properly stored - by being placed on the shelves at an appropriate height etc. Make sure that all sharp blades are wrapped in cloth, and not pointing outwards. | Assess which items in the library could be stored more safely, and sort it out (and maybe store a few items out of public rooms) | trained volunteers | Ongoing
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| Household damage | Member's home is damaged by the use of an item | Members are given written as well as digital instructions on how to use items. Issues are addressed immediately once the issue is being communicated. A staff members visits the Member's home if possible/COVID safe. | Verify if all the items have a printed and digital copy of the manual. Whenever possible, include a video tutorial to the item's description. | trained volunteers | Ongoing |
| COVID-19 transmission | Members catch COVID-19 through surface transmission on items | Products are cleaned by a SS staff member between each borrow unless items has been quarantined for 72h. Members are also encouraged to clean the handles / frequently used part of the item before returning it to the van. | Edit email template, so it instructs members to clean items before returning them. | trained volunteers | Ongoing. |
| Members catch COVID-19 through surface transmission on van | All visitors - staff, members and general public - sanitise hands at door, and wear face cover inside the library.
| Make clear signs requesting visitors to sanitise their hands and wear face cover. We'll have a pot with clean pens, and another one with used pens (that will be sanitised at the end of the day). Card payment will be encouraged. | trained volunteers | Ongoing |
| Electrical | Staff could get electrical shocks or burns from using faulty items. | Items should be PAT testd before first use and inspected before and after each use by a trained volunteer. |
| PAT tester and other trained volunteers | Ongoing |
| Vehicles used to transport items | Driver, passengers and others could get hurt while driving to drop off donated items / pick up / drop off items they are borrowing. | Any vehicles used will be people’s private vehicles and not part of the library of things so keeping them in good condition and driving carefully is not a risk we can mitigate for but making sure people use an appropriate vehicle to transport ‘item x’ and advising uses of bungies / rope or whatever to adequately secure items is something we should advise carefully. | Make sure there is advice either with items or in the room to advise about safe transport particularly of large items such as ladders. And make clear that items are transported at the risk of the borrower not the risk of the library | trained volunteers | Ongoing |